Return Policy

At Rooted Nature, we want you to feel confident in your purchase. If you are not satisfied with your order for any reason, you may request a return within 60 days of purchase, subject to the guidelines below.

1. 60-Day Satisfaction Guarantee

Rooted Nature offers a 60-day return period for eligible products. To qualify for a return or refund, products must be unopened, unused, and in their original packaging. Opened or used products are not eligible for return or refund.

Returns requested or postmarked after 60 days may not qualify for a refund, except in limited cases approved by Rooted Nature at our discretion.

2. Return Eligibility

To start a return, you must provide your order number, proof of purchase, and the email address used at checkout.

Products must be purchased directly from Rooted Nature, remain unopened and unused, and be in their original packaging. Products purchased through third-party retailers, marketplaces, sellers, or resellers must be returned according to that seller’s return policy.

3. Unopened Products Only

To be eligible for a return, products must be unopened, unused, and in their original packaging. Opened or used products are not eligible for return or refund.

For bundle or multi-bottle purchases, only unopened and unused products may be returned. All eligible returns must also meet the other requirements of this Return Policy, including the applicable 60-day return window and proof-of-purchase requirements.

4. How to Start a Return

To begin a return, contact Rooted Nature customer support at:

Email: info@rootednatureofficial.com

Please do not send products back before contacting us. Our team will review your request and provide return instructions. The correct return address will be provided after your return request is approved.

5. Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, incorrect, or the return is due to an error by Rooted Nature.

We recommend using a trackable shipping method. Rooted Nature is not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address.

6. Refunds

Once your return is received and reviewed, eligible refunds will be issued to the original payment method.

Refunds may take 7–15 business days to appear depending on your bank or payment provider. Original shipping charges, expedited shipping fees, route protection fees, handling fees, and other non-product charges are non-refundable unless required by law or the refund is due to our error.

7. Damaged, Defective, Missing, or Incorrect Orders

If your order arrives damaged, defective, missing items, or incorrect, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and photos of the product, packaging, and shipping label when possible. We will review the issue and may offer a replacement, refund, or other resolution depending on the circumstances.

8. Subscriptions

Rooted Nature subscription orders are eligible for our 60-day return policy, starting from the purchase date of each individual subscription shipment.

Canceling a subscription stops future shipments but does not automatically refund orders that have already been processed or shipped. Processed subscription orders are subject to this Return Policy.

9. International Orders and Customs

International customers are responsible for any customs duties, taxes, import fees, or local delivery charges.

If an international order is refused, abandoned, rejected by customs, or returned due to local import restrictions, the refund may be reduced by shipping costs, carrier fees, customs-related costs, or a restocking fee of up to $20, where permitted by law.

10. Refused or Undeliverable Packages

Orders returned to us as refused, unclaimed, undeliverable, or due to an incorrect shipping address may be refunded minus original shipping costs, return shipping fees, carrier charges, and any applicable processing or restocking fees.

Please make sure your shipping address is accurate before completing your order.

11. Policy Misuse

Rooted Nature reserves the right to deny or limit refunds if we believe the policy is being abused, including repeated return requests, excessive opened-product returns, suspected fraud, unauthorized resale, or purchases made for non-personal use.

12. Contact Us

For return questions or assistance, please contact:
Rooted Nature
Email: info@rootednatureofficial.com
Phone: (213) 441-2338
Business Hours: Mon–Fri 10AM – 4PM EST